Privacy Policy

This privacy policy is issued by AI Expert System Co., Ltd. and its affiliates (“Company”). The Company respects personal rights and values the protection of customer data. This policy explains how the Company collects, uses, and discloses your personal data, for what purposes, and how your legal rights are upheld. Please review this policy periodically to stay informed of any updates.

Directly from you — such as the information you provide when registering for services, subscribing to AI EXPERT ADS, user account details, or updates you make to your account. This also includes data collected during communication with the Company or its representatives (e.g., agents), other linked accounts, or through your use of the Company’s products and/or services. Examples include contacting us via the website, call center, or other official channels, as well as participating in platform activities, surveys, seminars, and roadshows.

Through tracking technologies — such as when you access the Company’s website and applications.

This helps ensure that your personal data remains accurate and current, and also enables the Company to improve the quality and efficiency of its products and services.

The Company uses cookies and other tracking technologies, such as Google Analytics and Facebook Conversion Tracking, to collect data including browser type, online usage time, pages visited, referring URLs, language preferences, and other traffic-related information. These technologies are used for security purposes, to facilitate website usage, enhance data display efficiency, compile statistical data, and improve the overall user experience during website and application usage.

Cookies also enable the Company to tailor advertisements or offers that are most relevant to you while using our services or for marketing emails. Additionally, cookies are used to track responses to online advertisements and marketing emails.

The Company may collect the following types of personal data:

• Personal information such as full name, email, Facebook PSID, access token, and other communication channels used by the Company
• Information related to internet usage, applications, or other electronic networks such as browsing history, search activity, and interactions with the Company’s website or advertisements, as well as data collected through cookies, pixel tags, and other tracking technologies
• Sensitive data: The Company may collect, use, and/or disclose sensitive personal data such as race, religion, health information, biometric data, disabilities, or other sensitive data only with your explicit consent or when legally permitted

The Company may also collect, use, and/or disclose biometric data (e.g., voice recognition data) for the purpose of verifying and authenticating the identity of users registering or conducting transactions through the website, call center, or other channels

The Company will retain your personal data only for as long as necessary to fulfill the purposes stated in this privacy policy, unless otherwise required or permitted by law. The retention period is typically between 5 to 10 years, or longer if necessary, such as in accordance with the statute of limitations for relevant legal matters, for litigation purposes, or for audits by regulatory authorities.

To provide services tailored to your needs, the Company collects and uses your personal data to deliver products and/or services that align with your objectives under contract or as requested by you, including:

If you choose not to provide your data, the Company may be unable to deliver products and/or services.

To comply with legal obligations, such as those related to securities laws, taxation, anti-money laundering, computer crime, and bankruptcy. This includes collecting, using, and/or disclosing data of directors, authorized persons, representatives of corporate clients, or individuals under court orders. The Company may also need to cooperate with domestic or international authorities.

For legitimate interests, such as managing customer relationships (complaints, satisfaction surveys), risk management, internal audits, preventing fraud or cybercrime, and anonymizing data for protection.

For business purposes, including statistical analysis or corporate communications.

To provide you with benefits based on your consent—such as tailored products or services, exclusive offers, recommendations, news, and opportunities to join special events.

The Company will not disclose your personal data to any third party without your prior consent. However, you acknowledge and agree that for service efficiency or legal compliance, your personal data may be disclosed to the following parties:

• Company affiliates
• Business partners
• Data processors, both domestic and international
• Government authorities or officials acting under legal authority

When disclosing personal data to such parties, the Company ensures that they are bound to maintain confidentiality and use the data only within the scope defined by the Company.

Your personal data may be stored in cloud servers managed by external providers located in Thailand or abroad. Such cross-border data transfers are intended for secure storage, backup, retrieval, and service efficiency. The Company carefully selects providers and enters into data protection agreements.

If you believe any party has used your data beyond the intended scope, you may notify the Company for appropriate action.

The Company may also disclose personal data as required by law—for example, to regulatory authorities, during legal proceedings, or in cases involving corporate restructuring, mergers, or business transfers where data may be transferred to relevant entities.

Correction or Deletion: You may modify or delete your personal data at any time. To do so, you may request a "Personal Data Request Form" and submit it to the Company via AI EXPERT ADS Contact Center: [email protected] or call (+66) 64-394-5193, (+66) 95-241-4298. Please note that deleting your data may limit or affect the availability and efficiency of services.

The Company will make reasonable efforts to fulfill such requests unless doing so would violate another user's rights, conflict with legal obligations, or be required to retain the data for audits or legal proceedings.

Access, Copies, Transfers, and Restriction of Processing: You may request access to your personal data, obtain electronic copies, request data transfers, or restrict processing via the Contact Center.

Withdrawal of Consent: You may withdraw any previously given consent regarding the processing of your data or specific activities at any time by contacting the Company using the details above.

You may contact the Company at the following address:

AI Expert System Co., Ltd. Address: No. 127/21, Moo 1, Soi 6/1, 345 Road, Bang Khu Wat Subdistrict, Mueang Pathum Thani District, Pathum Thani Province, 12000, Thailand

To ensure effective implementation of this privacy policy, the Company has appointed a Data Protection Officer (DPO) to assist you with matters related to your personal data. If you have any questions or suggestions regarding our data practices, you may contact us via:

AI EXPERT ADS Contact Center: 📧 [email protected] 📞 Tel: (+66) 64-394-5193, (+66) 95-241-4298